Effective Date: August 17, 2025
At Valencia by Samantha, each journal is handmade with care and customized just for you. Because every item is crafted to order and uniquely personalized, we do not accept any returns or exchanges under any circumstances.
We encourage you to review your order carefully before submitting, including size, color, engraving, and customization options. If you have any questions prior to ordering, please contact us — we’re happy to help ensure your selections are exactly what you want.
In the rare case of an error or defect with your order, please reach out within 7 days of delivery, and we will work with you to resolve the issue.
Thank you for understanding and supporting handmade craftsmanship.